SitByCare
Companionship - A medicine anyone can give
Task:
Product design for desktop
Goal:
Design a sitter management platform for healthcare facilities
UX role:
Sole UX designers
Duration:
4 months
Overview
SitByCare is a healthcare platform that connects patients and companion seekers with professional sitters in medical and healthcare facilities. As a designer for SitByCare, I aimed to cared an efficient online platform for healthcare providers to manage patients and sitters effectively.
Problem
Healthcare facilities face challenges in managing patients and sitters efficiently. Creating multiple accounts for each patient creates friction and inefficiency. SitByCare needs a solution to support healthcare providers and enhance its functionality.
Research summary
Through interviews and research, I gained insights into nurses' workload and challenges, such as managing multiple patients and time constraints. This understanding guided the design of a platform that addresses these challenges and improves the lives of healthcare providers.
How might we...?
How might we create a flexible patient & sitter management flow that works for healthcare facilities?
SitByCare has a platform for individuals to hire sitters and by implementing a system for doctors or nurses to bulk hire, manage, and pay will streamline workflow.
How might we help nurses or doctors to support patients efficiently?
By creating a sole platform for healthcare facilities, each doctor who have patients that require a sitter can be managed by their nurse.
How might we ensure each patient in need of a sitter is taken care of?
When a sitter is hired, he or she will be given specific instructions by the facility to direct the sitter to the correct patient. Not only are instructions listed out but also basic patient information is shared with the sitter to ensure a good experience.​
User Personal
Registered Nurse
"I'm not Wonder Woman, It's hard to help everybody"
Age: 27
Location: San Francisco
Dana Langoff
Dana is a full-time registered nurse who has been working at a healthcare facility. Her day-to-day job requires her to take care of her patients but also needs to check up on other patients in need.
Wants & needs
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Time and people management tool to manage patients and sitters.
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Professional sitters to caretake patients.
Frustration
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Not enough time to sit with multiple patients a day.
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Patient and sitter managing can get really messy.
Comparative analysis
Examining platforms like Uber For Business and Salesforce provided valuable insights for designing an effective people management platform for healthcare.
01
Inspiration - Uber for Business
Uber for Business
I was impressed by Uber for Business' functionality and its ability to import and export employee information. This inspired me to consider the needs of healthcare providers, who have large numbers of patients to manage. By incorporating a similar feature to import and export patient data in bulk, SitByCare can save nurses and doctors valuable time, allowing them to focus on patient care rather than administrative tasks.
02
Inspiration - Salesforce
Salesforce
As an experienced sales representative, I admire Salesforce's flexibility and customization, which have improved me workflow, productivity, and deal cycle. I wanted to incorporate similar customization features into the SitByCare platform for healthcare providers and nurses/doctors to tailor the platform to their specific needs.
Low-fidelity wireframes
In developing the low-fidelity wireframes, I prioritized a user-centric approach based on extensive research. These wireframes address pain points identified through user insights, streamlining operations and enhancing efficiency. By incorporating intuitive features such as simplified job postings and seamless sitter management, the low-fidelity wireframes ensure efficient allocation and seamless care coordination. This user-focused approach optimizes scheduling, improves the overall patient experience, and empowers healthcare providers within SitByCare's platform.
Hospital Dashboard
Prioritizes critical patient information, enabling quick response to patient needs.
Patient list/management
Facilitates efficient care through easy import/export of patient lists and seamless information sharing.
Sitter search
Streamlines the hiring process with a bulk hiring feature for multiple patients, saving time and effort.
Job postings
This streamlined tool empowers healthcare providers to easily align and manage sitters, ensuring efficient allocation and seamless care coordination.
High-fidelity mockup
The high-fidelity wireframes were designed with a user-centric focus, aiming to provide a seamless and visually engaging experience. Building on research findings, the mockups feature user-friendly interfaces with color-coded elements to enhance visibility and quick decision-making. By emphasizing clear and intuitive design, the high-fidelity mockups optimize efficiency and improve patient care within the platform. This approach ensures that healthcare providers can effectively manage their sitters, streamline operations, and deliver exceptional experiences for their patients.
Hospital Dashboard
Updated with color-coded features for urgent information visibility.
Patient List
Provides doctors and nurses with an easy export/import feature for patient lists.
Sitter search
Presents critical information to evaluate and select suitable sitters.
Job postings
​Enhances sitter and job management for doctors and nurses.
Outcomes
How we solved our user's problems
​Throughout this project, my goal was to create a solution that would allow healthcare facilities to efficiently manage their patients and sitters while performing their day-to-day operations. I designed a user dashboard, patient management solution, sitter search and payment platform, and job posting, which addressed our user's needs and solved their problems.
Learnings
​My first UX designer role and product taught me a lot about the flexible and imperfect design process. Through the project, I learned the importance of research and how it helped us create a solution for healthcare facilities to manage their daily operations and patients more efficiently.
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​Additionally, I gained a deeper appreciation for nurses and their struggles, especially during the COVID-19 pandemic. It made me realize the impact of solidarity in design, and I hope to apply this lesson in my future projects. If I had more time, I would have liked to validate my designs with doctors and nurses to ensure their usability and effectiveness.
What I'd do differently
In hindsight, having more time would have allowed me to address all my concerns thoroughly. Designing the sitter's point of view and developing a mobile app for SitByCare would have been exciting, as I see the potential for SitByCare to become the "Uber for sitters". Despite these aspirations, I'm proud of the work I've accomplished in this role as a UX designer, and I look forward to applying my learnings to future projects.
